Support

EarthLedger provides full-cycle technical support — from selection consulting and commissioning to long-term maintenance.

Contact

Technical hotline: +86-189-2679-5526 (24-hour phone response)

Technical email: admin@earthledger.com

Onsite support: 48-hour onsite commitment within South China; other regions per contract

Scope of Support

• Selection consulting: UQD vs UQDB, flow/pressure matching, compatibility verification with Danfoss UQD03 / Stäubli CPC LQ
• Installation and commissioning: Manifold torque spec (Socket to Manifold 40 N·m ±5; Plug panel nut 25 N·m ±5), ORv3 24-valve layout guidance
• Test reports: OCP BMQC 4-pack (pressure drop curve / Spillage / Hydrostatic / Wet life 120 cycles) on request
• Compliance documents: RoHS 2015/863/EU, REACH (incl. PFAS declaration), WEEE 2012/19/EU, EPA 40 CFR75
• CAD models: STEP/IGES files on request (CAD library self-service download launching 2026 Q3)
• Remote diagnostics: Pull logs, locate leaks, schedule maintenance via our intelligent liquid cooling power management software
• RMA process: Free replacement for non-human-caused failure within life cycle (120 wet cycles)

FAQs

Most common questions are answered on our FAQ page — 12 detailed Q&A items covering selection, compatibility, pressure/flow, seal material, cycle life, BMC/DCIM integration, test reports, lead time, and more.

Business Hours

Monday to Saturday, 9:30 AM – 6:30 PM (UTC+8). Technical hotline 24/7.